Contacts


Who should I contact to determine the status of my Hickory Chair furniture order?
Who should I contact with concerns or questions about my Hickory Chair furniture?
The Hickory Chair furniture I ordered arrived with damage. What should I do next?
How should I proceed if I have concerns with my Hickory Chair furniture?
My local Hickory Chair retailer has not resolved my concern. What should I do next?

Delivery


When will my Hickory Chair furniture be delivered?
Why might it take weeks to receive my Hickory Chair furniture order?

Others


Which leather furniture would be best for me?
Someone in my area claims they are selling Hickory Chair furniture off of a truck. Are they legitimate?

Placing an Order


How can I order Hickory Chair furniture?
Can I purchase Hickory Chair furniture online?
Where can I find a Hickory Chair furniture retailer?
Can I purchase Hickory Chair furniture off the floor from my local retailer?
Where are Hickory Chair furniture outlets?
Can I order Hickory Chair furniture from North Carolina?

Product Care


What is the best way to care for my Hickory Chair furniture?
Can plastic harm the finish on my Hickory Chair furniture?

Product Options


Can I order my Hickory Chair furniture in a different finish than shown?
What are my options when I order upholstered Hickory Chair furniture?
Can I supply my own fabric when ordering upholstered Hickory Chair furniture?
What is the difference between an "up the roll" fabric pattern and a "railroaded" one?
There are so many choices in seat cushions. Which one is best?

Product Pricing


Where can I find pricing information for Hickory Chair furniture?

Product Quality


What is the warranty on my Hickory Chair furniture?
What are the irregularities in texture and finish tone I have noticed on my Hickory Chair wood furniture?
The fabric on my Hickory Chair furniture has tiny fuzz balls. What are they and how can I get rid of them?
Will my Hickory Chair furniture change color or fade over time?
Why are there are spider-like cracks in my Mahogany table?




Contacts

Who should I contact to determine the status of my Hickory Chair furniture order?
Please contact the Hickory Chair retailer that ordered your furniture for you. Your retailer can provide you with information regarding the status of your order. Be assured that your retailer has real-time access to information from Hickory Chair regarding the shipping and delivery of your order.

Who should I contact with concerns or questions about my Hickory Chair furniture?
Your Hickory Chair retailer should be the first person you approach with these questions or concerns. They are knowledgeable about Hickory Chair furniture and their closeness to you allows them to service your needs most effectively. Hickory Chair supports and assists its retailers in many ways to give you the quality of product and service you have grown to expect from Hickory Chair Company.

The Hickory Chair furniture I ordered arrived with damage. What should I do next?
Please contact the Hickory Chair retailer that ordered your furniture for you. The retailer will identify the cause of the problem and determine the course of corrective action.

How should I proceed if I have concerns with my Hickory Chair furniture?
You should always contact the Hickory Chair retailer that ordered your furniture for you when you have concerns about your Hickory Chair furniture. Your local retailer has the resources and expertise to help you with any issues you may have. You may use the Store Finder to look up your retailer's address or phone number.

If your local retailer is no longer an authorized Hickory Chair retailer or if you have been unable to achieve satisfaction with your dealer's help, please Contact Us directly and we will be happy to assist you.

My local Hickory Chair retailer has not resolved my concern. What should I do next?
If you have been unable to achieve satisfaction with your local retailer's help, please email Consumer Services or call us at 1-828-324-1801 and we will be happy to assist you.


Delivery

When will my Hickory Chair furniture be delivered?
Your local retailer will provide an estimated delivery date once you place your furniture order. As your estimated delivery date approaches, be in touch with your local retailer for more specific delivery information.

Why might it take weeks to receive my Hickory Chair furniture order?
While many other types of products can be shipped overnight or within a few days, it takes longer to ship furniture. Here are several reasons why:

* Ground Transportation - Hickory Chair furniture is shipped from the Hickory, North Carolina. Our furniture is often large and heavy. In order to keep your freight charges to a minimum, orders are consolidated and then shipped to your local retailer. Consolidating orders takes time.

* Personalized Product - When you purchase Hickory Chair furniture, you may be choosing from a large selection of fabrics and leathers. This personalization requires additional time to produce and deliver the furniture.

* Production Time - If you order a piece that is not in stock in Hickory Chair's warehouse, we will need time to make the furniture for you.


Others

Which leather furniture would be best for me?
Years ago all leather available on furniture was glazed leather. These glazed leathers had a pigmented surface which made them very serviceable. They did not fade in the sun or easily stain. Today the furniture industry offers many types of leathers for furniture. Choosing the best leather for the way your family lives is not based on just the right color. Most companies offer leathers that have different looks and serviceability levels. You can select pigmented leathers which typically are very serviceable. Luxuriously soft nubuck and aniline leathers are beautiful but do not have pigmented surfaces. These leathers can fade in the sun and stain. Waxed and oiled pull-up leathers offer a more rustic look but usually do not have pigmented surfaces which allow them to fade in the sun or stain. When selecting Hickory Chair leather please refer to the back of the swatch. You should review the properties of the leather so that you can make an educated decision as you choose a leather that is suited for the way your family lives.

Someone in my area claims they are selling Hickory Chair furniture off of a truck. Are they legitimate?
No, we have heard of situations like this and would like to caution you about this furniture. While the truck may say that it is from Hickory (the city in North Carolina), the furniture is not made by Hickory Chair Company. Hickory Chair furniture is sold exclusively in retail stores - from Hickory Chair Company to authorized dealers. To find the store nearest you, please visit our online Store Finder.


Placing an Order

How can I order Hickory Chair furniture?
To give you the attention and service you expect, Hickory Chair furniture is sold exclusively through authorized furniture stores, interior designers and wholesale showrooms around the world. To find the retailer nearest you, please use our Store Finder. Furniture stores carry a variety of the many Hickory Chair wood and upholstered furniture styles. Studio Dealers and authorized dealers carry many Hickory Chair furniture collections, though there are obvious limitations on floor space. Please understand that, at times, we do offer certain exclusive products through limited dealers only.

Can I purchase Hickory Chair furniture online?
No. To give you the attention and service you expect, Hickory Chair furniture is sold exclusively through authorized Hickory Chair dealers around the world. To find the retailer nearest you, please use our Store Finder.

Where can I find a Hickory Chair furniture retailer?
To find the retailer nearest you, please use our Store Finder.

Can I purchase Hickory Chair furniture off the floor from my local retailer?
Typically, no. Hickory Chair offers many collections, most with Bedroom, Dining Room and Living Room pieces. Your local retailer, due to special upholstery requests and space requirements, will generally need to order your furniture directly from Hickory Chair. Fortunately Hickory Chair maintains most of its wood products in stock for immediate delivery. Most fabrics and upholstery frames are also in stock for quick fulfillment of your order.

Where are Hickory Chair furniture outlets?
Hickory Chair does not have an outlet store. Visit our Store Locator for an authorized Hickory Chair dealer near you.

Can I order Hickory Chair furniture from North Carolina?
While you may shop for Hickory Chair products wherever you choose, we encourage you to order Hickory Chair furniture from your local retailer. Hickory Chair retailers are physically close to you and have a vested interest in your satisfaction. Also, should your furniture require service at a later date, your local retailer will be able to help you quickly and in person.


Product Care

What is the best way to care for my Hickory Chair furniture?
Please direct your product care questions to our Customer Service department at (828)324-1801 or via email by clicking here.

Can plastic harm the finish on my Hickory Chair furniture?
Yes. If you have ever pulled a plastic notebook up to find its face imprinted on the counter, you've experienced "plasticizer migration". The ingredients that make plastic pliable also make it dangerous to furniture. A chemical migration from plastic tablecloths, placemats, camera cases, TV remotes or notebooks can stain or darken the finish. Adhesive spacers or the rubber feet on appliances, trivets, lamps, and calculators can leave permanent scars on your wood furniture. If plastic materials have damaged your furniture, seek professional repair advice.


Product Options

Can I order my Hickory Chair furniture in a different finish than shown?
Most Hickory Chair wood furniture is now available in a wide variety of alternative finishes. Most items can be produced in 4-6 weeks. Most upholstery frames with exposed wood can have a wide variety of different finishes applied

What are my options when I order upholstered Hickory Chair furniture?
You can select from hundreds of fabrics and leathers when you order upholstered Hickory Chair furniture. Please visit your local retailer to view these options or view upholstery choices by frame online. Alternatively, you are welcome to provide your own fabric and place a "COM" order using "customer's own fabric".

Can I supply my own fabric when ordering upholstered Hickory Chair furniture?
Yes. While Hickory Chair offers a wide range of beautifully designed, quality fabrics, we never want you to have to compromise on your home environment. You are welcome to provide your own fabric and write a "COM" order using "customer's own fabric". In determining how many yards of upholstery you will need to provide to us, please tell your retail salesperson the material's width, repeat and if it is a railroaded pattern. We will be able to cross-reference this information with the dimensions of your Hickory Chair furniture piece and confirm how much upholstery you will need to provide.

What is the difference between an "up the roll" fabric pattern and a "railroaded" one?
A fabric pattern will run one of two ways: "up the roll" or "railroaded". This is an important issue when the same fabric is being used for two distinct purposes: draperies and sofas. Imagine making draperies with a "railroaded" fabric whose stripe runs left-to-right or side-to-side. If you want the stripe to hang vertically, the length of the draperies will be limited unless you sew in a seam. On the other hand, an "up the roll" fabric would require seams if it is to span the length of your sofa. The next time you are in a room with matching upholstered furniture and draperies, the drapery fabric is mostly likely running "up the roll" and, if you look closely at the upholstery, you may be able to see the seams.

There are so many choices in seat cushions. Which one is best?
We offer a selection of seat cushions because people have different preferences in cushions. While the final decision is yours, the following information may help you with this choice:

* Plush Down are Hickory Chair's softest cushions and have a soft, inviting look.

* Spring Down and Classic are Hickory Chair's firmest seats. Firm seating helps people rise out of the sofa or chair.


Product Pricing

Where can I find pricing information for Hickory Chair furniture?
Please contact your local Hickory Chair retailer who will be happy to provide this information to you. If you need assistance locating a local Hickory Chair retailer, please use our Store Finder.


Product Quality

What is the warranty on my Hickory Chair furniture?
Hickory Chair Company does not offer a written warranty. Hickory Chair stands behind its product for one year. After one year Hickory Chair would review the concern and provide the appropriate action to resolve the issue. The product is designed and manufactured to last for multi-generations if the appropriate care is provided.

What are the irregularities in texture and finish tone I have noticed on my Hickory Chair wood furniture?
You are noticing the distinctive grain of the finished wood. Nature marks each tree with its own character, creating the markings and patterns seen in wood solids and veneers. Each type of wood has its own distinct characteristics and presents different challenges to the craftsman at Hickory Chair.

The fabric on my Hickory Chair furniture has tiny fuzz balls. What are they and how can I get rid of them?
These tiny fuzz balls are "pills". Pilling is not necessarily considered a manufacturing defect. Normal pilling occurs when non-structural fibers work their way out of the fabric and "ball" up. (You may have also noticed this on wool and acrylic sweaters.) There are several factors that can affect the amount of pilling, including the actual fabric content and the weave. Since the pilling involves non-structural fibers, it does not effect the durability or strength of the fabric. Pilling will subside over time. With natural fibers such as cotton or wool, the fibers are shorter and you can usually just brush or pick them off. However, with synthetic materials such as acrylic, nylon and polyester, the fibers are longer and tend to "stick" in place. You can remove these using a sweater or upholstery shaver.

Will my Hickory Chair furniture change color or fade over time?
Yes. Leather, fabric and wood will change in color overtime; however, the change is not noticeable on a daily basis. The environment we live in will cause color changes in your furniture, with the most obvious culprit being the sun. The other causes of color changes in your furniture are heat, indoor lighting, and even the fumes in the air. While choosing to have tint or UV film applied to your windows will diminish your fading, it will not completely eliminate it. Once you understand that your furniture will change colors over time, you can manage the effect by rotating cushions, rearranging accessories, and even periodically rearranging furniture. Since furniture will change in color over time, it is best to purchase matching items at the same time. For example, it would be best to order any matching upholstered furniture pieces to be done in the same material at the same time. The same holds true for wall units and tables with chairs. Consider this example regarding chairs: If you have room now for only eight chairs, but may want two additional chairs later, then purchase side chairs now and choose two fully upholstered chairs later to complete your set.

Why are there are spider-like cracks in my Mahogany table?
Crotch mahogany and burl woods come from specific areas of the tree where different forces of nature are at work throughout the tree's life. These forces push and pull on the wood, creating a magnificently interesting grain. These forces are an integral part of the wood itself. Even after the wood has been sliced and veneered, these forces do not relent. Over time, you will begin to notice the hairline checks or cracks that are indicative of fine heirlooms. We trust you will appreciate these exquisite pieces over the years.